IT SUPPORT
Technology That Works. Support You Can Rely On.
Keep your business running with responsive, proactive IT support from people who understand your technology.
AED-IS helps businesses maintain, manage and improve their day-to-day technology environment — from user support and system administration to cloud services, security, monitoring and ongoing technical guidance.
Whether you need additional expertise for your existing team or a trusted technology partner to manage your IT requirements, we’re her when you need us.
Responsive Support
Proactive Monitoring
Real Human Expertise
Long-Term Technology Partner
PROACTIVE IT SUPPORT
Don’t Wait for Technology to Become a Problem.
IT support shouldn’t begin only when something stops working. Slow systems, outdated software, security vulnerabilities, unreliable backups and recurring technical problems can gradually affect productivity long before they become major incidents.
AED-IS takes a proactive approach to IT support — helping identify, resolve and prevent issues while keeping your technology environment reliable and aligned with your business needs.
OUR IT SUPPORT SERVICES
Practical Technology Support for Your Business.
Help Desk & User Support
Responsive assistance for everyday technology issues affecting your team, devices, applications and productivity.
Managed IT Support
MANAGED IT SUPPORT Ongoing management and technical support structured around your organization’s requirements.
Microsoft 365 Support
SUPPORT Help with Microsoft 365 administration, email, users, permissions, configuration and related business productivity services.
Content Marketing Cloud & Infrastructure Support
Support for cloud environments, hosting, servers and the infrastructure your digital operations depend on.
Website & Application Support
Technical maintenance and troubleshooting for websites, applications, integrations and other business-critical digital platforms.
Backup, Security & Monitoring
Help protect business continuity through appropriate backups, monitoring, updates and preventative technology practices.
MORE THAN TROUBLESHOOTING
Support That Helps Prevent Problems.
Monitoring
Identify potential issues before they become serious disruptions.
Maintenance
Keep systems, applications and platforms appropriately updated.
Backups
Help protect important business information and digital assets.
Security
Apply practical safeguards appropriate to your technology environment.
Performance
Identify technology issues that may be slowing down your people or systems.
Planning
Make better decisions about upgrades, platforms and future technology requirements.
ONE TECHNOLOGY PARTNER
Support Across Your Digital Environment.
When a problem involves a website, custom application, cloud service, integration or digital platform, you shouldn’t have to coordinate multiple unrelated vendors. AED-IS can support technology across your digital environment.
AI & Automation
Custom Software
Web Development
Mobile Development
Cloud Solutions
Microsoft 365
Shopify
WordPress
Digital Marketing
IT SUPPORT + AI
Smarter Support. Faster Resolution.
AI can make IT support more efficient when applied to the right processes. We use AI-enabled capabilities to help organizations improve support operations, knowledge access and repetitive technical workflows.
AI Support Assistants
Faster access to common support information.
Workflow Automation
Automate repetitive tasks and processes.
Knowledge Management
Make technical information easier to find and use.
Issue Analysis
Identify patterns and recurring problems.
Ticket Classification
Help categorize and prioritize support requests.
Self-Service Support
Enable users to resolve routine issues independently.
The objective is to use technology to resolve problems faster while keeping human expertise where it matters.
OUR SUPPORT APPROACH
From Reactive Fixes to Proactive IT Management.
01
02
03
04
05
06
Assess
Prioritize
Stabilize
Support
Monitor & Maintain
Improve
Understand your current technology environment, users and recurring issues.
Identify immediate risks, support requirements and opportunities.
Resolve priority issues and establish a more reliable technology foundation.
Provide ongoing technical assistance for users, systems and platforms.
Proactively manage updates, backups and performance.
Recommend practical improvements as your requirements evolve.
01
02
03
Discover
Prioritize
Stabilize
Understand your current technology environment, users and recurring issues.
Identify immediate risks, support requirements and opportunities.
Resolve priority issues and establish a more reliable technology foundation.
04
05
06
Support
Monitor & Maintain
Improve
Provide ongoing technical assistance for users, systems and platforms.
Proactively manage updates, backups and performance.
Recommend practical improvements as your requirements evolve.
SUPPORT THAT FITS YOUR BUSINESS
The Right Level of IT Support. Without Unnecessary Complexity.
On-Demand Support
For businesses that need expert technical assistance when specific issues arise.
Ongoing Managed Support
For organizations that need dependable, continuing IT assistance and maintenance.
Extended IT Team
For businesses with internal resources that need additional technical capacity or specialist expertise.
SECURITY & BUSINESS CONTINUITY
Protect the Technology Your Business Depends On.
Technology support and security can no longer be treated as completely separate concerns.
While no environment can be made risk-free, good IT management can substantially reduce
avoidable vulnerabilities and operational disruption.
Depending on the environment, our support can include:
Software Updates
Access Management
Backup Practices
Security Monitoring
Website Security
System Maintenance
Business Planning
Recovery Planning
Technical Guidance
WHY AED-IS FOR DIGITAL MARKETING?
Strategy. Technology. Marketing. Under One Roof.
Real Human Support
Access to people who understand your business.
Board Technology Expertise
IT, web, software, mobile, cloud and more.
Proactive Approach
Prevent problems, not just fix them.
Business-Focused Advice
Practical, commercial recommendations.
Long-Term Partnership
Ongoing support as your business grows.
FREQUENTLY ASKED QUESTIONS
Common Questions. Clear answers.
Do you provide IT support for businesses without an internal IT team?
Yes. AED-IS can act as an external technology partner for businesses that don’t maintain dedicated internal IT resources, providing ongoing assistance and technical guidance based on their requirements.
Can you work alongside our existing IT team?
Yes. We can supplement internal resources with additional capacity or specialist expertise across areas such as websites, applications, cloud services, integrations and other digital technologies.
Do you provide remote IT support?
Yes. Many technical issues can be diagnosed and resolved remotely. Where a requirement cannot appropriately be handled remotely, we can discuss the most suitable approach.
Can you support Microsoft 365?
Yes. We can assist with Microsoft 365 administration and common requirements involving users, email, permissions, configuration and related services.
Can you support our website as well as our IT systems?
Yes. This is one of the advantages of working with AED-IS. Our capabilities include web development, software, mobile applications, hosting, integrations and broader technology support.
Do you provide cybersecurity services?
We incorporate practical security considerations into our IT support and can assist with areas such as updates, access, backups, monitoring and website security. For highly specialized security requirements, the scope should be assessed before determining the appropriate solution.
Can you take over support from our current provider?
Yes. We can first review your current environment, systems, documentation and responsibilities and then plan an orderly transition designed to minimize disruption.
Can IT support be provided on an ongoing basis?
Yes. Support can be structured as an ongoing service based on your organization’s users, technology environment and level of assistance required.
NEED A TECHNOLOGY PARTNER YOU CAN RELY ON?
Let’s Keep Your Business Technology Working.
Whether you need day-to-day technical assistance, ongoing IT management or additional expertise for your existing team, let’s discuss the level of support that makes sense for your business.